Frequently Asked Questions
Everything you need to know about your Scarpa experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers as they naturally stretch with wear.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.
Do you ship internationally?
Yes, Scarpa ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.
How should I care for my leather footwear?
To prolong the life of your shoes, we recommend using a high-quality leather conditioner every few months and avoiding direct exposure to heat or heavy rain.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.